Case Study | Sustainable Content #54


How sustainable content works

We're going to interrupt the doom and gloom of the news cycle and talk about an example of a company that made some sustainable content changes.

The company chose four pieces of content to measure:

1. The home page

2. A product page

3. A support page

4. The podcast

We'll look at each individually below.

TL;DR: in a pilot program using just four basic pieces of content, the company reduced their CO2-equivalent emissions by more than 7 metric tons.

The home page

The home page for this extremely large multinational company gets roughly 2,000,000 hits per year. The page, filled with stock art and a stock art animation, ran about 7 MB in page weight. There wasn't a single visual item on that page that added any value for the user, or clarity about their vast product offering.

They removed the animation, replacing it with a splash image of multiple products in action. A secondary large stock image of a person holding an electronic tablet was replaced with an image of someone using the product.

These changes reduced the page weight from 7 MB to 3 MB, a savings of 4 MB for each visit. Multiply by 2,000,000 visitors and that's 8,000,000 MB (or 8,000 GB) in avoided energy transfer.

At 0.81 kWh/GB you get 6,480 kWh of energy transfer avoided.

Plug that into the EPA Greenhouse Gas Equivalencies calculator (which miraculously still exists), and you get 4.4 metric tons of CO2-equivalent emissions avoided.

A product page

Product pages get fewer hits than the home page, which surprises me, given that searches funnel you directly to the page. Still, the page for their popular product gets 600,000 hits per year.

Unsurprisingly, given their penchant for auto-loading animations, this one also led with that. Switching nothing on the page except for converting the animation to an image reduced the page weight by 1.5 MB. That's a reduction of 900,000 MB or 900 GB.

At 0.81 kWh/GB, you get 729 kWh of energy transfer avoided.

Plug that into the EPA Greenhouse Gas Equivalencies calculator, and you get 0.49 metric tons of CO2-equivalent emissions avoided.

A support page

We chose a support page at random, with 40,000 hits. They had a single page for all product-related content, from diagrams to video walkthroughs. However, metrics showed that most people got the answer they needed from the leading text, and didn't scroll down to the imagery or videos. They removed all but one image of the product to make it clear that customers were on the correct page, and set up the remaining visuals on a page under an "additional information" link out.

This reduced the page size by 3 MB. With 40,000 hits that saved 120 GB of data transferred.

At 0.81 kWh/GB, you get 590 kWh of energy transfer avoided.

Plug that into the EPA Greenhouse Gas Equivalencies calculator, and you get 0.4 metric tons of CO2-equivalent emissions avoided.

But! You're probably thinking that this just shifted that emissions load to the "additional information" page. Actually, not really. Most people got the information that they needed from the primary support page. Only 1,200 clicked through. That page weighed 4 MB, resulting in 4.8 GB of data, or 3.9 kWh of energy transfer. That's only 0.002 metric tons of CO2-equivalent emissions added back — still a significant overall win.

The podcast

The company released a podcast every other week, and it averaged an hour long for each episode. While they had a decent number of downloads (presumably auto-downloads to the individual's preferred player), they seemed surprised that actual listenership was substantially lower, and few people listened past the 30-minute mark. I saw two factors at play: 1) that's a lot of content for a B2B company, and 2) the average commute is about 30 minutes. So once they got to their destination, the listener forgot to come back to hear the end of it.

As part of a test, they reduced the podcast length by half to no more than 30 minutes. That cut their podcast impact by 0.13 metric tons for every 1000 subscribers. And look, that may not sound like much, but for those of us who are more familiar with Imperial measurements, that's 286 lbs of CO2-equivalent emissions.

What's more, their listeners were more inclined to hear the whole thing, so those emissions from downloads actually served a purpose.

The company then went on to reduce the frequency to monthly; this reduced their already-halved emissions by half again. They estimated that they cut their overall podcast impact by more than 2 metric tons of CO2-equivalent emissions.

Add it all up and it totals more than 7 metric tons. That's the equivalent of 16 barrels of oil.

Is it worth it? I certainly believe it is. These changes not only reduced emissions impact but also improved usability for their customers. Isn't that the ultimate goal?

"While the consequences of inaction are far reaching and scary, we have both the opportunity to make a difference and the ethical obligation to act wherever we can. With our shared resources and knowledge, we can begin to address these challenges. We have a personal and professional opportunity to make changes that truly have an impact on the world. You can use your leverage at work to have an impact. The time to act is now."

 

Alisa Bonsignore
Sustainable Content: How to Measure and Mitigate the Carbon Footprint of Digital Data
Now available

What I've been reading

The story is moving too fast for specific links to be relevant, but if you're interested in sustainability (obviously), there are two topics to stay on top of: 1) how the U.S.-Israeli attacks on Iran are going to affect availability and pricing on fossil fuels, and 2) the growing backlash against data center growth and, to a lesser extent, the backlash against the AI tools that are driving that growth. Follow the money.

Trellis reports that there's uncertainty and risk for sustainability initiatives in 2026. This is my shocked face. But the article makes a good point: framing initiatives from the perspective of risk management can help to gather buy-in from exec teams.

I've been learning about plug-in solar. Also known as "balcony solar," these are solar panels that fit on a balcony (hence the name) and simply plug into a standard outlet. This brings solar energy to renters or multi-unit dwellings where fixed solar panels were not previously a possibility.

If you're into the crossover between AI and sustainability, check out this report from Watershed. I don't necessarily like the conclusions they come to in terms of the tradeoffs between benefits and harms, but it's a good explainer of how sustainability pros are thinking about AI.

Shameless and unsolicited cross-promotion of good stuff!

Last month, the food pantry that I volunteer with distributed food to 5,986 households. Obviously I wasn't involved in all of those, but at three events we did provide fresh produce to approximately 400 families. Unlike my content work, there is a direct and meaningful connection between my time and effort and someone else's benefit. I've found the experience to be immensely valuable, and there is a definite and immediate need in the community.

If you're on the fence about doing something similar, I highly recommend it. Click the button below to find a local outpost of a national organization, but there are of course many more local resources available.

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"Timely, relevant, and grounded in actionable insight, Sustainable Content is an essential resource for businesses and creators seeking to reduce digital waste while maintaining competitive strength in a data driven economy."

- Michael Doane, posted on Goodreads

Alisa Bonsignore

Founder, Strategist, and Author

Clarifying Complex Ideas, LLC

Talking about sustainable content: how to measure and mitigate the carbon footprint of digital data.

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